Customer support powered by Brickly.ai, resolved faster.
B-Connect is a customer support platform where users raise issues using video, audio, images, or text — and admins resolve them with full context from one unified dashboard.
- Raise issues with video, audio, image, or text
- Admins reply with full media context
- Track every ticket from open to resolved
- Real-time notifications for both parties
The Platform
Support that understands more than just text.
B-Connect lets customers describe problems the way they naturally would — with a video, a voice note, a screenshot, or a message. Admins get everything in one place to diagnose and resolve issues without asking customers to repeat themselves.
Designed for support teams who need full context fast — not fragmented email threads. Every ticket is rich, traceable, and resolved with clarity.
Get in TouchFeatures
Every way to report an issue. One place to resolve it.
Video Issue Reporting
Customers can record and upload videos to demonstrate their problem clearly, giving support teams full visual context without back-and-forth.
Audio Reports
Submit voice recordings to describe issues quickly — no typing required, no detail lost.
Image Attachments
Attach screenshots or photos to pinpoint the exact problem and speed up diagnosis.
Text-Based Tickets
Classic text tickets with rich formatting so customers can explain issues in their own words.
Admin Reply Panel
Admins see every media attachment in context, can reply with solutions, and mark issues as resolved — all from one clean dashboard.
Support Analytics
Track open tickets, average resolution time, and team performance to continuously improve your support quality.
How it works
From issue raised to issue resolved.
Customer raises an issue
Upload a video, audio clip, image, or write a text description to clearly explain the problem and get faster, more accurate support.
Admin reviews and responds
Support admins see the full media context, investigate the issue, and reply with a solution directly inside the platform.
Issue resolved and closed
Track progress through the thread, exchange follow-up messages, and close the ticket once the issue is fully resolved.
Get Started
Ready to transform your customer support?
Join teams already using B-Connect to resolve issues faster, reduce back-and-forth, and deliver a support experience customers remember.