Queue management, simplified.
A web-based sales and customer queue management system designed to reduce waiting chaos, improve customer experience, and manage branch operations efficiently.
- No customer app or account required
- Real-time WhatsApp notifications
- Multi-branch centralized management
- Industry-agnostic workflow
Problem Statement
Businesses that manage customer queues or service requests often rely on manual calling, physical waiting, or verbal coordination. This creates:
- Customer frustration from uncertain waiting times
- Crowded waiting areas
- Missed customer handoffs
- Operational inefficiencies for staff
- Lack of visibility for branch managers
- No centralized reporting across branches
Our Goals
- Reduce waiting confusion
- Eliminate manual queue calling
- Improve customer experience
- Faster queue handling workflow
- Provide manager visibility
- Keep experience frictionless
Core Features
Everything needed to streamline customer flow.
Customer Token Generation
Create tokens for walk-ins, pickups, and appointments with auto-complete and shared customer history.
WhatsApp Notifications
Automated real-time updates via WhatsApp when it's the customer's turn or their request is ready.
Queue Management
Dedicated views for front desk and service staff to easily start, complete, or cancel requests.
Branch Management
Manage multiple business locations, set operating hours, and configure per-branch token flows.
Role-Based Access
Configurable permissions for Org Admins, Branch Managers, Sales Staff, and Service Staff.
Dashboard & Analytics
Monitor queue volumes, average waiting times, staff activity, and peak business hours across all branches.
User Flow
From walk-in to completion in three steps.
Generate Token
Staff creates a token for a walk-in or appointment, quickly pulling up past customer details or entering new ones.
Process Request
Service staff monitors the queue dashboard, starting services and marking them as ready or completed.
Notify Customer
Customers wait comfortably and receive automated WhatsApp messages when it's their turn to proceed.
Ideal Target Customers
Advanced Reporting
Detailed daily summaries, queue history exports, service performance tracking, and customer volume analytics. Exportable to CSV, Excel, or PDF.
Role Permissions
| Role | Scope | Description |
|---|---|---|
| Org Admin | All branches | Full system access and configuration |
| Branch Manager | Assigned branches | Manages branch operations and reports |
| Front Desk | Assigned branch | Creates and manages customer tokens |
| Service Staff | Assigned branch | Processes requests and marks complete |
Technical Requirements
- PlatformFlutter-based cross-platform application (Android, iOS, Web dashboard, Tablet-optimized, PWA support).
- NotificationsWhatsApp API integrations (Wati, Twilio, etc.), Notification retry support, Delivery tracking.
- Security & DataSecure data handling, Configurable retention, Daily queue archival, Audit logs for operational activity.
Get Started
Ready to transform your customer experience?
Join businesses already using BriQ to reduce wait times and delight their customers with automated updates.